Subscription Policy

Overview

This Subscription Policy outlines the terms and conditions related to purchasing, renewing, and cancelling subscriptions on Lilia.

By subscribing to any of our plans, you agree to this policy.

Subscription Plans

We offer multiple subscription plans to meet the needs of different users, including individuals, educators, and institutions.

Each plan is clearly described on our pricing page, including features and pricing.

Billing and Renewal

Subscriptions are billed on a monthly or annual basis, depending on the selected plan.

All subscriptions renew automatically unless cancelled prior to the renewal date.

You will receive a notification before renewal, where required by law.

Free Trial

We may offer a free trial period for certain plans. You are not charged until the trial period ends.

At the end of the trial, the subscription will automatically convert to a paid plan unless cancelled.

Cancellation Policy

You may cancel your subscription at any time through your account settings.

Cancellations take effect at the end of the current billing cycle; you will retain access until that time.

No prorated refunds are provided for unused time.

Refund Policy

All payments are non-refundable unless otherwise required by law.

If you experience issues with your subscription, please contact our support team and we’ll do our best to help.

Changes to Plans or Pricing

We reserve the right to modify our subscription plans and pricing at any time.

We will notify you in advance of any significant changes that affect your subscription.

Failed Payments

If a payment fails, we may retry the charge or suspend your access until payment is completed.

You will be notified in the event of a failed payment.

Contact

For any questions or concerns regarding subscriptions, please contact us at billing@lilia.app.